DPS L2 : (DELL IT jobs from KnitLogix)
7 Yrs+ Work Experience and commendable knowledge on Networker, Data Domain (Experience on Avamar, Cohesity is advantage)
Cross domain(infra) knowledge(Linux, Windows, DB, Networks, Storage etc.,)
Willing to learn new tools/tech(automation, provided required resources
Roles and Responsibilities
Work on escalated backup &/ restore failure INC#s, SR#s, work with vendor support teams, attending through customer &/ vendor calls, implementing break-fixes, CR# execution/implementations/post-implementation reviews.
Provide evidences for audit queries.
Build operations (Provisioning & decom).
Work hand-in-hand with L1 & L3 colleagues and support as required on tech issues.
Standby / On-call Support during off business hours & weekends (rotational)
Ready to support 24×7